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Startups

GuestU

GuestU

LAUNCH

2014

FOUNDED IN

London, UK and Lisbon, Portugal

WEBSITE

www.guestu.com

CONNECT ON

The ultimate interface for guests in-stay. The goal: to make travelers’ life more personalised and more exciting. Currently equipping hotel rooms with the dream amenity, that provides guests with free internet and calls, together with a personalised travel concierge and a one interface to control all in-hotel experience.

GuestU aims to equip every hotel room helping to create superior and memorable stay experiences.

The GuestU Phone is every traveller’s dream amenity; the mobile solution can be implemented in any hotel or apartment room. It comes with branded hotel content, free internet and international voice calls creating a personalised, concierge-like experience for each and every guest. Hotels also have the option to feature its own customised amenities.

With the help of GuestU hotels can automatically open an extra revenue stream, by selling extra services on the tool. It also gives hotels the opportunity to get better reviews, and catch demands as they happen, therefore increasing customer satisfaction. The GuestU platform gives them data on the stay of any guest and allows them to differentiate in their customer experience compared to other hotels.

This phone solution acts as a travel concierge providing guests with personalised recommendations, it  is connected to free mobile internet, gives guests 24/7 connection to the hotel staff. Functionalities also include curated city tips targeted at specific customer segments, free international calls and of course IoT as an interface for everything.

By using GuestU hotels have increased guest engagement by +50%, and received +90% of 5 star reviews. The tool is currently installed in over 1200 rooms and guests use it on average for 70 minutes per day.

With the increasing market demand for personalisation and customisation, this tool is the perfect solution for a hotel to meet changing demands of their customers – and provide a service beyond the ordinary.